FAQ

Once your order has been successfully placed, you will receive an order confirmation email. Please check your junk or spam folder if it hasn’t arrived.

Contact customercare@majorthelabel.com as soon as possible with your order number. We will do our best to help, but changes and cancellations cannot be guaranteed once an order has entered processing or been dispatched.

Contact us immediately with your order number and the correct address. Address changes cannot be guaranteed once your order has entered processing or been dispatched.

We make every effort to dispatch orders received before 12pm Melbourne time (AEST/AEDT, as applicable) on the same business day. Same day dispatch is not guaranteed. Orders placed after 12pm, on weekends or on Victorian or Australian public holidays will begin processing on the next business day. Orders are typically processed within 1–2 business days; please allow up to 5 business days during collection launches, promotional periods and public holidays.

Standard Tracked Shipping is $9.95 AUD or free on orders of $300 AUD or more. Express Shipping is $14.95 AUD.

Delivery estimates begin after dispatch. Regional and remote destinations may take longer.

Yes. Major ships to selected international destinations using Australia Post International and its local delivery partners.

International rates vary by destination. Free Standard International Shipping is available on eligible orders of $350 AUD or more. Express Shipping is excluded from this offer.

View our Shipping Policy for destinations, rates and estimated delivery times.

International orders may be subject to import duties, taxes or customs fees. If these charges are not displayed and collected at checkout, they are the customer’s responsibility.

You will receive a shipping confirmation email containing tracking information once your order has been dispatched. Please allow up to 24 hours for tracking updates to appear.

If your parcel hasn’t arrived within the estimated delivery window or its tracking hasn’t updated for an unusual period, email customercare@majorthelabel.com with your order number.

Your return request and parcel lodgement must both be completed within 14 days of delivery. Please retain your lodgement receipt and tracking number as proof of return.

Eligible items must be unworn, unwashed and unaltered, with all original tags, packaging and hygiene seals intact. Items must be free from makeup, fake tan, deodorant, perfume, smoke, body odour, pet hair and other marks.

View our Returns & Refunds Policy for the complete eligibility requirements.

Email customercare@majorthelabel.com within 14 days of delivery. Include your name, order number, the items being returned, your preferred resolution and the reason for your return.

Please wait for return instructions before sending your parcel.

Customers are responsible for change-of-mind return postage. We recommend using a tracked service, as Major is not responsible for returns lost or damaged in transit.

Where an item is confirmed as faulty, damaged or incorrect, Major will cover reasonable return postage costs where required.

Australian customers may request a size exchange, subject to availability. Exchange items are not reserved until the return has been received and approved.

We do not currently offer direct international exchanges. International customers may return an eligible item for a refund and place a new order.

Sale items may be returned unless they are clearly marked Final Sale. Final Sale items cannot be returned for a change of mind, incorrect size or unwanted purchase, except where required by applicable consumer law.

Email customercare@majorthelabel.com within 24 hours of delivery with your order number, a description of the issue and clear photographs where possible.

If an issue becomes apparent later, contact us as soon as reasonably possible. The 24-hour reporting request does not affect your rights under applicable consumer law.

Use our Size Guide and check the Size & Fit information on the individual product page. If your measurements fall across two sizes, consider the fabric, desired fit and product-specific recommendations.

The model’s height, size and available body measurements are displayed in the Size & Fit section of each product page.

Follow the care instructions displayed on the product page and attached to the garment. Care requirements vary depending on the fabric, trims and construction.

Yes. Eligible customers can select Afterpay at checkout and pay for their purchase in instalments. Afterpay’s eligibility requirements and terms apply.

Visit our Afterpay page for more information.

Customer Care is available Monday–Friday, 9:00 am–2:00 pm Melbourne time, excluding Victorian and Australian public holidays. We aim to respond within two business days.

Contact Customer Care.