Shipping

ORDER PROCESSING

We make every effort to dispatch orders received before 12pm Melbourne time (AEST/AEDT, as applicable) on the same business day. Same-day dispatch is not guaranteed.

Orders received at or after 12pm Melbourne time, on weekends, or on Victorian or Australian public holidays will begin processing on the next business day.

Orders are typically processed and dispatched within 1–2 business days.

During collection launches, promotional periods and public holidays, please allow up to 5 business days for dispatch.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

ORDER CHANGES

Please check your order and delivery address carefully before completing your purchase.

If you need to change or cancel your order, contact customercare@majorthelabel.com as soon as possible. We will do our best to assist, but changes and cancellations cannot be guaranteed once an order has entered processing or been dispatched.

AUSTRALIA POST, PO BOXES & PARCEL LOCKERS

Major orders are generally shipped using Australia Post and its international delivery partners.

Australian PO Box and Parcel Locker addresses may be accepted where supported by the selected Australia Post service. Some services and international destinations may require a residential or business street address.

If the address provided cannot be serviced, Major will contact you before dispatch.

DELIVERY ESTIMATES

Delivery estimates begin once an order has been dispatched and do not include Major’s order-processing time.

All delivery timeframes are estimates only and are not guaranteed. Deliveries may be affected by customs processing, public holidays, severe weather, carrier disruptions, peak periods or other circumstances outside Major’s reasonable control.

Selecting Express Shipping does not guarantee delivery by a particular date.

DUTIES & TAXES

International orders may be subject to import duties, taxes, customs charges or handling fees imposed by the destination country.

Where duties and taxes are calculated and collected by Major, these charges will be clearly displayed at checkout. If they are not displayed and collected at checkout, any charges applied when the parcel reaches its destination are the customer’s responsibility.

Major cannot predict or control these charges because they are determined by the relevant customs authority. We recommend contacting your local customs authority if you require further information before ordering.

Customers are responsible for providing accurate delivery and customs information.

If a customer refuses or fails to pay applicable customs charges and the parcel is returned to Major, any eligible refund will be processed after the parcel has been received and inspected. Original shipping charges and any return-to-sender, customs or handling costs incurred may be deducted from the refund where permitted by law.

PRE-ORDERS

The estimated dispatch date for a pre-order item will be displayed on the relevant product page.

Pre-order dates are estimates and may change because of production, freight or other circumstances outside Major’s reasonable control. If a significant delay occurs, we will contact affected customers.

If an order contains both available and pre-order items, the items may be dispatched together when the pre-order item becomes available or sent separately. Where an order is divided into separate shipments by Major, the customer will not be charged additional shipping fees.

TRACKING

Tracking information will be emailed once your order has been dispatched. Please allow up to 24 hours for tracking updates to appear after receiving your shipping confirmation.

Customers are responsible for monitoring their tracking and ensuring someone is available to receive the parcel where required.

DELIVERY ADDRESSES

Major is not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to Major because of an incorrect or incomplete address, the customer may be required to pay the cost of reshipping it.

If Major dispatches an order to an address different from the address correctly supplied by the customer, Major will arrange an appropriate resolution at no additional cost.

AUTHORITY TO LEAVE

Where a customer or carrier authorises a parcel to be left unattended, responsibility for the parcel may transfer once the carrier confirms delivery in accordance with that authority, subject to applicable consumer law.

Please select a secure delivery address. If tracking shows that your parcel has been delivered but you cannot locate it, check around the property and with household members, neighbours or building management before contacting the carrier and Major.

DELAYED, LOST OR DAMAGED PARCELS

If your tracking has not updated for an unusual period or your parcel has not arrived within the estimated delivery window, contact customercare@majorthelabel.com with your order number.

Major will assist with enquiries and, where appropriate, lodge an investigation with the carrier. Please allow reasonable time for the carrier to complete its investigation.

If the carrier confirms that an order has been lost or returned to Major through no fault of the customer, Major will provide an appropriate replacement or refund.

Visibly damaged parcels or items should be reported within 24 hours of delivery. Retain all packaging and email customercare@majorthelabel.com with your order number and clear photographs of the parcel, shipping label and affected item.

If damage or a fault becomes apparent after this period, contact us as soon as reasonably possible. Reporting outside 24 hours does not affect any rights you may have under applicable consumer law.

RETURNED-TO-SENDER & UNCLAIMED PARCELS

Customers are responsible for monitoring tracking updates and collecting parcels from a post office or collection point within the carrier’s specified timeframe.

If an order is returned to Major because it was unclaimed, refused, incorrectly addressed or could not be delivered because of information supplied by the customer, original shipping charges will not be refunded. Additional shipping charges may apply if the customer requests redelivery.

If the order qualifies for a refund, it will be processed after the parcel has been received and inspected. Non-refundable shipping charges and return-to-sender costs may be deducted where permitted by law.

SEPARATE SHIPMENTS

Major may occasionally send items from the same order separately.

If this occurs, tracking information will be provided for each shipment and the customer will not be charged additional shipping fees.

CONSUMER RIGHTS

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or other applicable consumer-protection laws.

CONTACT US

For shipping enquiries, contact customercare@majorthelabel.com.