Returns & Exchanges

RETURN WINDOW

Your return or exchange request must be submitted within 14 days of your order being delivered.

The return parcel must also be lodged with the post office or shipping carrier within the same 14-day period. Returns lodged after 14 days may not be accepted unless required by applicable consumer law.

Please retain your lodgement receipt and tracking number as proof of return.

RETURN ELIGIBILITY

To be eligible for a change-of-mind return, items must be:

• Unworn, unwashed and unaltered
• In their original condition
• Returned with all original tags attached
• Returned with any original packaging
• Free from makeup, fake tan, deodorant, perfume, smoke, body odour, pet hair and other marks
• Returned with the hygiene seal or protective liner intact, where applicable

We reserve the right to decline a change-of-mind return that does not meet these conditions.

These conditions do not limit your rights in relation to faulty, unsafe, incorrectly described or incorrect items.

HOW TO REQUEST A RETURN

To request a return, email customercare@majorthelabel.com within 14 days of delivery and include:

• Your full name
• Your order number
• The item or items you wish to return
• Whether you are requesting a refund or exchange
• The reason for the return

Please do not send your return before receiving return instructions from us. Returns sent without approval may experience delays or may not be accepted.

Unless the item is confirmed as faulty or incorrect, customers are responsible for return postage. We strongly recommend using a tracked postal service, as Major is not responsible for returns lost or damaged in transit.

REFUNDS

Once your return has been delivered to us, please allow 3–5 business days for inspection and processing.

If approved, your refund will be issued to your original payment method. Your bank or payment provider may take additional time to place the funds into your account.

Original delivery charges are not refunded for change-of-mind returns, unless required by applicable law.

EXCHANGES

Australian customers may request a size exchange, subject to availability.

Exchange items are not reserved until the returned item has been received and approved. If your requested size is no longer available, you will be offered a refund to your original payment method.

Customers are responsible for change-of-mind return postage and any applicable exchange delivery costs.

We do not currently offer direct exchanges for international orders. International customers should return the eligible item for a refund and place a new order.

SALE & FINAL SALE ITEMS

Sale items are eligible for a return or exchange unless they are clearly marked Final Sale.

Items marked Final Sale cannot be returned for a change of mind, incorrect size or unwanted purchase, except where required by applicable consumer law.

A discount code or promotional offer does not automatically make an item Final Sale unless this is clearly stated before purchase.

HYGIENE-SENSITIVE ITEMS

For hygiene reasons, swimwear, bodysuits, underwear and other hygiene-sensitive products cannot be returned for a change of mind if the hygiene seal or protective liner has been removed, altered or damaged.

This exclusion does not apply where an item is faulty, unsafe, incorrectly described or otherwise protected by applicable consumer law.

FAULTY, DAMAGED OR INCORRECT ITEMS

Faulty, visibly damaged or incorrect items should be reported within 24 hours of delivery by emailing customercare@majorthelabel.com. Please include your order number, a description of the issue and clear photographs where possible.

If a fault becomes apparent after this period, please contact us as soon as reasonably possible. Reporting outside 24 hours does not affect any rights you may have under applicable consumer law.

If the item is confirmed as faulty, damaged or incorrect, Major will provide an appropriate remedy and cover reasonable return postage costs where required. Depending on the circumstances and applicable consumer law, this may include a repair, replacement or refund.

INTERNATIONAL RETURNS

International customers are responsible for arranging and paying for change-of-mind return postage.

Returns must be clearly marked as returned goods where applicable. Major is not responsible for customs charges incurred because a return was incorrectly declared.

Import duties, taxes and customs charges paid on the original order are not refunded by Major. You may be able to apply for reimbursement through your local customs authority.

Customers in countries with mandatory cancellation or withdrawal rights, including eligible customers in the United Kingdom and European Union, retain those rights. Where local law provides a longer notification or return period than this policy, the legally required period will apply.

CONSUMER GUARANTEES

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or other applicable consumer-protection laws.

CONTACT US

For return and refund enquiries, contact customercare@majorthelabel.com.